Server Error when trying to save new image ads
Jun 16, 11:30 EDTResolved - We identified an issue that caused a server error when trying to save new ads that contained an uploaded image. This issue began at 11:30 am ET and was resolved at 1:52 pm ET.
View ArticleKevel Maintenance 2023-06-30: Reporting UI and API
Jun 30, 05:30 EDTCompleted - The scheduled maintenance has been completed.Jun 30, 05:00 EDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jun 26,...
View ArticleIncreased error rate in us-east-1
Jul 11, 11:27 EDTResolved - This incident has been resolved.Jul 11, 11:00 EDTMonitoring - A fix has been implemented and we are monitoring the results.Jul 11, 11:00 EDTUpdate - We are continuing to...
View ArticleReporting API + UI: Delay in generating reports
Aug 9, 16:41 EDTResolved - This incident has been resolved.Aug 9, 16:05 EDTMonitoring - A fix has been implemented and we are monitoring the results.Aug 9, 15:44 EDTIdentified - We identified an issue...
View ArticleOutage: Reporting API + UI
Aug 10, 18:36 EDTResolved - This incident has been resolved.Aug 10, 18:03 EDTMonitoring - A fix has been implemented and we are monitoring the results.Aug 10, 17:38 EDTInvestigating - We identified an...
View ArticleReporting API + UI: Unable to generate reports
Sep 25, 08:20 EDTResolved - This incident has been resolved. If you have generated a report during the incident, you are advised to run the report again.Sep 25, 07:23 EDTMonitoring - We have rectified...
View ArticleReporting API & UI -- Generating reports taking longer than normal
Sep 25, 18:52 EDTResolved - This incident has been resolved.Sep 25, 17:51 EDTMonitoring - Reporting services are fully operational now and we are monitoring the current status to ensure it is fully...
View ArticlePartial Outage: Reporting UI and API
Oct 10, 14:49 EDTResolved - This incident has been resolved.Oct 10, 14:08 EDTMonitoring - We identified the cause of the delay; queued reports in the backlog are being processed.Oct 10, 13:39 EDTUpdate...
View ArticleIncreased Decision API latency in us-east-1
Nov 2, 09:37 EDTResolved - This incident has been resolved.Nov 2, 08:39 EDTMonitoring - We have identified an increase in latency from the Decision API in us-east-1 starting at 12:20 (UTC). The issue...
View ArticleIssue: Scheduled Report Sends
Nov 13, 22:12 ESTResolved - This incident has been resolved.Nov 13, 22:12 ESTUpdate - Root cause has been identified and a fix has been deployed. Any delayed scheduled reports should send shortly.Nov...
View ArticleDegraded Performance: Scheduled Reports
Nov 14, 10:31 ESTResolved - This incident has been resolved.Nov 14, 08:37 ESTUpdate - We are continuing to monitor for any further issues.Nov 14, 08:37 ESTMonitoring - A fix has been implemented and we...
View ArticleReporting data issue on Jan 17, 2024
Jan 17, 02:30 ESTResolved - We discovered a data ingestion issue for impressions and other events in our Reporting system for 1 hour period of time on January 17, 2024. This led to a small...
View ArticleDelayed ad publication in us-east-1
Feb 14, 07:28 ESTResolved - This incident has now been resolved and all systems are fully operational.Feb 14, 07:00 ESTMonitoring - A fix has been implemented and we are monitoring the results.Feb 14,...
View ArticleAWS Redshift Maintenance
Feb 25, 09:30 ESTCompleted - The scheduled maintenance has been completed.Feb 25, 08:00 ESTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb 22,...
View ArticleReal Time Reporting API Outage
May 1, 20:47 EDTResolved - Our queue has caught up and this issue has been resolved. Ads were not properly removed after hitting their caps or paced properly from about 04:00 UTC to 23:30 UTC on May...
View ArticleReporting Delays
Jul 4, 08:34 EDTResolved - Delay in all events ingestion from 3rd July 6pm UTC to 4th July 10AM UTC (16 hours). All of the data has now been backfilled and bucketed to the correct time.
View ArticleKevel Maintenance 2024-Jul-14: Management UI and API
Jul 14, 10:36 EDTCompleted - The scheduled maintenance has been completed.Jul 14, 10:29 EDTVerifying - Verification is currently underway for the maintenance items.Jul 14, 10:00 EDTIn progress -...
View ArticleReporting - delayed data ingestion
Aug 12, 10:25 EDTResolved - The ingest of historical data has now been complete, and we've been able to confirm data accuracy. This incident is now resolved.Aug 12, 09:27 EDTUpdate - The ingest of the...
View ArticleSelf-serve UI and Advertiser API scheduled maintenance
THIS IS A SCHEDULED EVENT Aug 18, 10:00 - 11:00 EDTAug 15, 11:53 EDTScheduled - We will be undergoing scheduled database maintenance during this time. The Self-serve UI and Advertiser API will be...
View ArticleReporting - Partial loss of functionality in reporting
Sep 17, 08:12 EDTResolved - Kevel Reporting system experienced a partial loss of functionality in reporting resulting in blank or stale campaign and flight auxiliary data. Performance metrics and...
View ArticleDecision Request performance in eu-west-1
Sep 19, 14:53 EDTResolved - This incident has been resolved.Sep 19, 12:35 EDTUpdate - We are continuing to monitor for any further issues.Sep 19, 09:01 EDTUpdate - We are continuing to monitor for any...
View ArticleIncorrect branding in some UI pages
Sep 27, 15:44 EDTResolved - This incident has been resolved.Sep 27, 15:27 EDTUpdate - We are continuing to monitor for any further issues.Sep 27, 15:27 EDTMonitoring - We have implemented a fix and are...
View ArticleWe are currently investigating an issue with Kevel reporting systems.
Oct 4, 13:34 EDTResolved - This incident has been resolved. Kevel Reports that used a "group by day" setting were ignoring the start/end dates chosen and returning all dates. Impacted reports still in...
View ArticleKevel Maintenance 2024-Nov-03: Management UI and API
THIS IS A SCHEDULED EVENT Nov 3, 10:00 - 11:00 ESTNov 3, 10:00 ESTScheduled - This is a quick note to notify you of upcoming downtime for the Kevel UI and Management API.The Kevel UI and Management API...
View ArticleKevel Maintenance 2024-Nov-10: Management UI and API
THIS IS A SCHEDULED EVENT Nov 10, 10:00 - 13:00 ESTNov 4, 14:44 ESTScheduled - This is a quick note to notify you of upcoming downtime for the Kevel UI, Management API and Catalog ingestion.The Kevel...
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